• CSE-E6250 Digital Service Design, Course with Varying Content (3 ECTS)
• October 14 – 18 at Startup Sauna and Urban Mill, both at Betonimiehenkuja 3
• Max number of participants: 10

”Intensive course on theatrical methods in user centric service design”

Byron Stewart, Co-Founder and Artistic Director at Dramatic Diversity (Chicago, USA) will be visiting Finland in October and will be hosting a course on emphatic service design using theatrical methods.

The course will be arranged in co-operation with the Urban Mill in Otaniemi. In the course students will learn how to various methods to strengthen their empathy for the users of the service they create and in this way design better services.

The course is open for students of service design at all Aalto Schools. You should be familiar with service design concepts and methods and hence the course mainly targets 2^nd year Master’s level students.

In the course the students will we working on new and innovative concepts for having lunch on the Aalto campus.

Course program:

Monday    14.10 16.15 – 18:00 Kick-off, Startup Sauna Backstage

Tuesday   15.10 09:00 to Wednesday 16.10. 18.00 Independent group work: Lunch in a different culture. Student teams should act out a lunch setting in another culture (eg. USA mall, arab market, French café, or similar)

Wednesday 16.10 18:00 – 20:00 First presentation of group work and Byron’s intro to the rest of the course, location: Urban Mill Cave

Thrusday  17.10 09.00 – 20.00 Full day workshop with Byron Stewart “A Lunch Hour in Otaniemi Campus”, location Urban Mill Cave

Design Empathy Introduction – Why is empathy important to designers? Covers biases/assumptions. Review the Empathy framework (Discovery Immersion, Connection, Detachment). Various excercises.

Creating initial service design for lunch in Otaniemi with Byron Stewart

Friday    18.9 09.00 – 16.00 Full day workshop with Byron Stewart “A Lunch Hour in Otaniemi Campus”, location: Urban Mill Cave

Service design for lunch in Otaniemi, practical exercises and final service concept presentation.

For more information on the course, contact Vesa Kantola. To register for the course, send an email with a short explanation (no more than ½ A4) to Vesa Kantola (vesa.kantola@aalto.fi).